Who's Ever Been Told that the
Customer is Always Right . . .
It's a Big, Fat Lie—
Are Just a
Pain in the Posterior!
You can't live without 'em, but sometimes you can't
live with them.
They expect you to hang the moon for them, but don't appreciate
it when you do.
Sometimes it's best to just "Fire" a high-maintenance customer.
After all, some customers are just more trouble than they're
But here's the rub
The bank doesn't give you extra points when you deposit checks
from customers who were a pleasure to work with.
You can't "Fire" all your difficult customers, especially
with the economic downturn.
That's why I created “How to Handle Difficult Customers and Hard to
Your situation is not unique
— and more importantly, it's not
I know, I know.
You have some "crazy customers" who won't be happy no matter
what you do.
But I promise your situation is not unique. And more
importantly, your situation is NOT hopeless.
— dealing with the general public
And frankly, not everyone has the
patience for it.
The big problem is that people have been fed
three myths by so called "experts".
Here are the three biggest myths that will never get you the
results you want:
1. The customer is always right.
2. If you give people what they want, they'll be happy.
3. When you make a mistake, you should apologize.
These things just aren't always true.
Worse yet, they can even make the
That's why I show you
how to tell which approach to use on which customer
"How to Handle Difficult Customers and Hard to
perhaps even more importantly, how to tell when it's time to just
"pull the plug".
Powerful You'd Be If You Could Read People's Minds
Sound outlandish? Hardly. See if you know what these body
language indicators reveal about someone:
Touching the side of the
nose means ______________ .
Scratching the top of the
head means _______________.
Tugging the ear means
Hand on the back of the
neck means _______________ .
which one means you're in trouble, and which one indicates it's
time to move forward?
This is just one
example of the many resources I'll give you in
“How to Handle Difficult Customers and Hard to Please People"
Want Proof ? OK, I'll Read
Your Mind Right Now
Sure every person is different,
but they become surprisingly similar when money is involved.
good news for you – because
once you understand what’s going on inside their heads, you
get them to do what you want them to.
Want proof? Okay, I'll read
your mind right now.
Let’s pretend you’re
looking for a
1963 Corvette convertible,
and you have $30,000 to
I have one to sell, and I'm
asking $30,000. It's perfect, and you know
it's a steal at $30,000.
But being the smart consumer
that you are, you know to
always ask for a better deal
than you expect to end up
So you offer me
$25,000, knowing I'll balk
But to your AMAZEMENT, I
take the $25,000.
going to ask yourself, "What's wrong with the car?"
Even though I gave
you what you asked for, you'll be paranoid that you missed
About half way home,
you're going to think, "I should have offered him less!"
You'll never know
what the seller's motivation was.
But what DO KNOW
you can always predict
what people will do anytime money is involved, IF you understand
the psychology of money.
That's exactly what
I'll teach you how to do in
“How to Handle Difficult Customers and Hard to Please People".
21 years I've been in
business, I’ve made it my business to track down the best psychological insights into customer behavior.
These are the insights
that put YOU in charge, prevent problems and build the kind of
customer satisfaction that
even in tough economic
Just take a look at some of what you'll take away
from this program:
The Rest of the Story
Knowing what the
customer is thinking is only part of the solution.
You still have to
deal with problems. New products and services cause confusion,
people make mistakes, warranties end (usually just before
something breaks), deadlines are reached – the list is endless.
The key is to
prevent as many problems as possible, and to find ways to
solve the rest without bad feelings or lost business.
To do that, you need
to know exactly when, where, how, and what to do. In the
program, I'll reveal the world's most powerful and
effective strategies, including:
NOW isn’t always the
right time to deal with a problem, and how to determine which problems
be easier to solve some
with simply offering a good solution to a
customer’s problem – and what additional action you need
to take to be truly effective.
The totally predictable emotional path we
all follow when we get angry – and
how to tell where on that path your customer is.
When you can influence an angry customer – and
when trying to do so may actually make things worse.
way to get back to a customer with a “thank you” or an apology.
How a simple physical
action on your part – accompanied by the right words -- can stop an
angry customer in his tracks.
How to give your customer
some control – without giving in to his demands.
The lesson hidden in an
old top 40 song that shows you how to make your customer happy –
without even considering doing what he or she is asking for.
How to offer your
customer the totally impossible thing he or she wants in a way that
assures they’ll turn you down.
The name of the person
you need to refer irate phone callers to when you’re convinced
they’re true "Sociopaths"
How to use the fact that most people can’t
think and yell at the same time to your advantage -- and the power
phrase that forces
angry customers to make that choice.
words that more than double the effectiveness of ANY apology.
How to use a
special lawyer's tactic to deal with customers who are flat out
lying -- without actually calling them liars.
So There You Have It
All the strategies, tools and techniques you
need to take the pain out of dealing with customers, get great
results and make more money in the process.
I've made it really affordable at only $197. Just click on the